END-TO-END WORKFLOW CASE
The case, from start to finish.
A patient moves from admission to the ward, then leaves with a connected discharge record.
The situation
A patient arrives for a planned inpatient stay. Reception, the ward, diagnostics and finance must work from the same encounter through discharge.
What MANSOQ connects
An admission is one journey, even when responsibility changes between several teams.
The complete journey
Establish the encounter
Access & coordinationConfirm the patient identity, admission details and responsible service against the shared record.
Identity · Admission · ServiceReceive the patient on the ward
Nursing teamDocument the ward handover, observations and care responsibilities for the incoming team.
Ward · Observations · Responsible teamDocument and request
Treating clinicianRecord the assessment and connect medication and departmental requests to this inpatient encounter.
Clinical notes · Orders · MedicationBring department work back
Department teamComplete the selected laboratory or pharmacy work and return its documented result to the care context.
Request · Department activity · ResultPrepare the next care step
Treating clinicianRecord the discharge summary, medication plan and follow-up responsibility for the next team.
Discharge summary · Follow-upClose the financial encounter
Finance teamReview encounter-linked charges, patient liability and payments; assign any outstanding balance for follow-up.
Charges · Invoice · Balance
The factors that make it work
Starting information
Identity · Admission · Service
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
Outstanding discharge work
If a result or discharge task is outstanding, keep it attached to the encounter with a named owner; the clinical team decides the care action.
Responsible team · Treating clinicianAn incomplete handover
Keep missing notes or results attached to the encounter. The receiving team identifies the responsible service and records the follow-up.
Responsible team · Nursing teamA service or account discrepancy
Return the disputed item to its source activity. Review the charge or record correction with the responsible team before financial closure.
Responsible team · Finance teamScope and delivery boundaries
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.