MANSOQ IN PRACTICE

Every setting. The whole journey.

Explore the people, decisions and connected records from the first action to the final handover.

27complete operational cases.Workflow illustrations
27 complete cases
01

Admission to discharge

A patient moves from admission to the ward, then leaves with a connected discharge record.

02

Day surgery, end to end

The clinical and operating-room teams work through preparation, procedure and recovery.

03

Critical-care handover

The next ICU team reviews the observations, medication and responsibilities it needs.

04

Care delivered. Revenue followed.

Revenue teams follow service activity through billing, payer responses and reconciliation.

05

The first visit

Reception, the clinician and the billing team share one encounter from arrival to payment.

06

A follow-up with context

A returning patient’s previous notes and relevant results inform the next consultation.

07

From order to review

The care team links a clinical order and the available result back to the encounter.

08

An insured visit, followed through

The revenue team traces coverage and approvals through the claim and payer response.

09

A specialty referral

The next specialist receives the shared record and the documented referral context.

10

Diagnostic work in the care journey

The laboratory handles the order and specimen before the result returns to the clinician.

11

Medication, from request to dispensing

Clinical prescribing connects to pharmacy operation and stock responsibilities.

12

Eligibility to reconciliation

Revenue teams follow the visit’s insurance and financial work through the payer response.

13

Continuity across entities

Teams coordinate care within defined entity, patient-record and access boundaries.

14

Emergency into inpatient care

The admitting team receives the documented emergency encounter and care responsibilities.

15

Diagnostics and medication across teams

Specialist departments connect orders, available results and dispensing to the care record.

16

A leadership view grounded in source data

Leadership reviews selected operational and revenue reporting within governed boundaries.

17

A remote critical-care review

The local team prepares the case so a remote specialist can review the supported context.

18

A handover between care teams

The next team receives the documented review, care-plan context and assigned responsibilities.

19

Orders and results in the review

Specialists review the supported order, result and medication context attached to the case.

20

An interface with clear ownership

The delivery team defines what is exchanged and who operates each side of the connection.

21

A home visit with continuity

The care professional reviews the record, documents the visit and records the next responsibility.

22

A palliative care-plan review

The responsible team reviews the documented care goals and updates the agreed plan.

23

A multidisciplinary handover

The next professional receives the relevant visit notes, care plan and medication context.

24

Delivered care to financial follow-up

Revenue teams trace the home-care activity through charges, claims and payment allocation.

25

From emergency arrival to ward care.

Keep the emergency assessment, admitted-care handover and financial encounter connected.

26

From a service record to a traceable coding decision.

Connect supported SBS mapping, provider services and separate payer tariff responsibilities.

27

Documentation assistance. The clinician stays in control.

Explore a verified assistive task with defined source context and mandatory professional review.

END-TO-END WORKFLOW CASE

Admission to discharge

A patient moves from admission to the ward, then leaves with a connected discharge record.

6connected steps

The situation

A patient arrives for a planned inpatient stay. Reception, the ward, diagnostics and finance must work from the same encounter through discharge.

What MANSOQ connects

An admission is one journey, even when responsibility changes between several teams.

The people involvedAccess & coordinationNursing teamTreating clinicianDepartment teamFinance team

The complete journey

  1. Establish the encounter

    Access & coordination

    Confirm the patient identity, admission details and responsible service against the shared record.

    Identity · Admission · Service
  2. Receive the patient on the ward

    Nursing team

    Document the ward handover, observations and care responsibilities for the incoming team.

    Ward · Observations · Responsible team
  3. Document and request

    Treating clinician

    Record the assessment and connect medication and departmental requests to this inpatient encounter.

    Clinical notes · Orders · Medication
  4. Bring department work back

    Department team

    Complete the selected laboratory or pharmacy work and return its documented result to the care context.

    Request · Department activity · Result
  5. Prepare the next care step

    Treating clinician

    Record the discharge summary, medication plan and follow-up responsibility for the next team.

    Discharge summary · Follow-up
  6. Close the financial encounter

    Finance team

    Review encounter-linked charges, patient liability and payments; assign any outstanding balance for follow-up.

    Charges · Invoice · Balance

The factors that make it work

Starting information

Identity · Admission · Service

Responsibility at every step

Each stage identifies the team, the action and the record carried forward.

An agreed operating scope

Confirm the selected capabilities, required companions and external connections during configuration.

Exceptions. A clear next responsibility.

Outstanding discharge work

If a result or discharge task is outstanding, keep it attached to the encounter with a named owner; the clinical team decides the care action.

Responsible team · Treating clinician

An incomplete handover

Keep missing notes or results attached to the encounter. The receiving team identifies the responsible service and records the follow-up.

Responsible team · Nursing team

A service or account discrepancy

Return the disputed item to its source activity. Review the charge or record correction with the responsible team before financial closure.

Responsible team · Finance team

Scope and delivery boundaries

MANSOQ CoreNative operation · Agreed connectionConfirm deployment scope
Inpatient CareNative operationConfirm deployment scope
Clinical Documentation & Care PlanningNative operationConfirm deployment scope
Orders, Results & MedicationNative operationConfirm deployment scope
Billing & FinanceNative operation · Agreed connectionConfirm deployment scope
Patient AccessNative operationConfirm deployment scope
LaboratoryNative operationConfirm deployment scope
PharmacyNative operationConfirm deployment scope
InventoryNative operationConfirm deployment scope

External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.

Operational illustration based on documented capabilities; not a named customer deployment or measured outcome.

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