END-TO-END WORKFLOW CASE
The case, from start to finish.
Clinical prescribing connects to pharmacy operation and stock responsibilities.
The situation
A patient leaves a specialist consultation with a prescription. The polyclinic pharmacy reviews, dispenses and records the selected medication work.
What MANSOQ connects
Prescribing, dispensing and stock movement need distinct responsibilities in one connected path.
The complete journey
Document the prescription
Treating clinicianRecord the clinician’s prescription against the specialty encounter.
Prescription · Clinician · EncounterReceive the pharmacy work
Pharmacy teamVerify the patient and prescription context within the selected pharmacy scope.
Patient · Prescription referenceReview the medication request
Pharmacy teamDocument the pharmacist’s review and any clarification needed from the prescriber.
Pharmacy review · ClarificationRecord the dispensing step
Pharmacy teamRecord the agreed dispensing activity against the prescription and patient.
Dispensing record · PrescriptionConnect stock responsibility
Department teamLink recorded dispensing to inventory responsibilities where inventory is included.
Dispensing · Stock movementComplete the account and follow-up
Finance teamReview medication charges and preserve documented follow-up for the care team.
Medication charge · Care follow-up
The factors that make it work
Starting information
Prescription · Clinician · Encounter
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
An unavailable item or unclear prescription
An unavailable item or unclear prescription returns to the responsible pharmacist and prescriber; the software does not choose a substitute treatment.
Responsible team · Pharmacy teamAn incomplete referral or department request
Return the missing information to the referring or requesting team while retaining the original patient and encounter references.
Responsible team · Department teamA charge or payer response needs correction
Review the reason against the delivered service and agreed contract scope. Record the correction and next financial owner.
Responsible team · Revenue teamScope and delivery boundaries
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.