END-TO-END WORKFLOW CASE
The case, from start to finish.
The next ICU team reviews the observations, medication and responsibilities it needs.
The situation
An ICU patient’s care is handed from one shift to the next. The incoming team needs the documented observations, medication and pending work together.
What MANSOQ connects
A handover must transfer responsibility as well as information.
The complete journey
Confirm the care context
Nursing teamOpen the correct inpatient encounter and confirm the current ICU team and location.
Identity · Encounter · ICU locationReview documented observations
Treating clinicianReview recorded observations and clinical notes with their encounter context; assess care professionally.
Observations · Clinical notesCarry medication context
Nursing teamBring the documented medication and order context into the handover for the responsible clinical team.
Medication · Current ordersReview department follow-up
Department teamLink available results and outstanding departmental work to the same encounter.
Results · Pending requestsRecord the shift handover
Nursing teamDocument the care handover and identify who takes responsibility for each next action.
Handover note · Next ownerContinue or transfer care
Treating clinicianUpdate the next care plan or documented ward transfer while preserving the ICU encounter history.
Care plan · Transfer record
The factors that make it work
Starting information
Identity · Encounter · ICU location
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
Missing handover information
If information is missing, identify its source and responsible team in the handover instead of treating an absent result as a completed task.
Responsible team · Nursing teamAn incomplete handover
Keep missing notes or results attached to the encounter. The receiving team identifies the responsible service and records the follow-up.
Responsible team · Nursing teamA service or account discrepancy
Return the disputed item to its source activity. Review the charge or record correction with the responsible team before financial closure.
Responsible team · Finance teamScope and delivery boundaries
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.