END-TO-END WORKFLOW CASE
The case, from start to finish.
The next specialist receives the shared record and the documented referral context.
The situation
A patient is referred from one specialty to another within a polyclinic. The receiving clinician needs the referral reason, previous notes and available results.
What MANSOQ connects
Different specialties should add to one patient story.
The complete journey
Document the first consultation
Treating clinicianRecord the assessment and the reason a specialist review is requested.
Assessment · Referral reasonCoordinate the referral
Access & coordinationArrange the receiving specialty appointment against the existing patient identity.
Referral · Specialty · AppointmentReview the shared context
Treating clinicianReview the referring note and relevant available results before documenting the specialist encounter.
Referring note · Results · EncounterConnect specialist requests
Treating clinicianLink the specialist’s orders and prescription to the receiving consultation.
Specialist note · Orders · PrescriptionReturn the care plan
Treating clinicianDocument the specialist assessment and follow-up responsibility for the referring service.
Assessment · Plan · Next serviceReview each service account
Finance teamKeep each encounter’s services and billing distinct while retaining the shared patient context.
Encounter charges · Patient account
The factors that make it work
Starting information
Assessment · Referral reason
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
The referral needs clarification
If the receiving service needs more information, record the missing referral context and return the task to the responsible service.
Responsible team · Treating clinicianAn incomplete referral or department request
Return the missing information to the referring or requesting team while retaining the original patient and encounter references.
Responsible team · Department teamA charge or payer response needs correction
Review the reason against the delivered service and agreed contract scope. Record the correction and next financial owner.
Responsible team · Revenue teamScope and delivery boundaries
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.