END-TO-END WORKFLOW CASE
The case, from start to finish.
The laboratory handles the order and specimen before the result returns to the clinician.
The situation
A specialty clinic requests a laboratory test. The laboratory processes the work, returns the result and the clinician documents its review.
What MANSOQ connects
The result must return to the patient and the consultation that requested it.
The complete journey
Create the clinical request
Treating clinicianRecord the requested laboratory service in the correct specialty encounter.
Order · Encounter · Requested serviceReceive the laboratory work
Laboratory teamConfirm the patient, request and supported specimen workflow before processing.
Patient · Request · SpecimenProcess and document
Laboratory teamComplete the selected native laboratory work or agreed LIS exchange.
Laboratory activity · Source systemReturn the available result
Laboratory teamAttach the documented result to its request and patient encounter.
Result · Request referenceRecord clinical review
Treating clinicianReview the result professionally and document the next care action.
Review note · Care actionClose the service loop
Revenue teamReview the delivered service charge while retaining any remaining clinical follow-up.
Service charge · Follow-up
The factors that make it work
Starting information
Order · Encounter · Requested service
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
A specimen needs review
A rejected or incomplete specimen stays connected to the original request, with the laboratory’s documented reason and next responsibility.
Responsible team · Laboratory teamAn incomplete referral or department request
Return the missing information to the referring or requesting team while retaining the original patient and encounter references.
Responsible team · Department teamA charge or payer response needs correction
Review the reason against the delivered service and agreed contract scope. Record the correction and next financial owner.
Responsible team · Revenue teamScope and delivery boundaries
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.