END-TO-END WORKFLOW CASE
The case, from start to finish.
Revenue teams follow service activity through billing, payer responses and reconciliation.
The situation
A hospital encounter includes ward care, departmental services and patient payments. Finance needs to explain every charge and remaining balance.
What MANSOQ connects
Revenue follow-up starts with the services actually recorded in the encounter.
The complete journey
Establish financial responsibility
Access & coordinationRecord the patient, encounter and payer or self-pay context before financial follow-up.
Encounter · Payer · Patient accountCapture delivered activity
Department teamLink recorded departmental and care services to accountable encounter charges.
Service activity · Charge referenceReview prices and contribution
Revenue teamCheck the agreed tariffs and patient contribution against the recorded services and coverage.
Tariff · Coverage · ContributionIssue the invoice
Finance teamReview the invoice and use the selected ZATCA exchange scope where configured and activated.
Invoice · E-invoice responseAllocate payments
Finance teamMatch recorded payments or payer financial responses to the relevant account and invoice.
Payment · Allocation · BalanceResolve the remaining balance
Revenue teamAssign unresolved differences for review and record the reconciliation decision and next action.
Difference · Owner · Reconciliation
The factors that make it work
Starting information
Encounter · Payer · Patient account
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
A disputed charge
A disputed charge returns to its service reference for review; a corrected financial record keeps the original encounter trace.
Responsible team · Finance teamAn incomplete handover
Keep missing notes or results attached to the encounter. The receiving team identifies the responsible service and records the follow-up.
Responsible team · Nursing teamA service or account discrepancy
Return the disputed item to its source activity. Review the charge or record correction with the responsible team before financial closure.
Responsible team · Finance teamScope and delivery boundaries
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.