END-TO-END WORKFLOW CASE
The case, from start to finish.
Reception, the clinician and the billing team share one encounter from arrival to payment.
The situation
A new patient books a consultation, arrives at the clinic, receives a documented care plan and completes the visit’s financial steps.
What MANSOQ connects
Reception, consultation and payment should describe the same visit.
The complete journey
Arrange the appointment
Access & coordinationConnect the appointment to the selected service and patient identity.
Appointment · Service · IdentityRegister the arrival
Access & coordinationConfirm the shared patient record and establish the outpatient encounter and financial context.
Patient record · Encounter · PayerDocument the consultation
Treating clinicianReview the available history and record the assessment and agreed care plan.
History · Clinical note · Care planConnect requests and medication
Treating clinicianAttach the clinician’s orders and prescriptions to the consultation context.
Orders · Prescription · EncounterComplete visit billing
Finance teamReview recorded services, patient contribution and payment against the encounter.
Services · Invoice · PaymentArrange the next visit
Access & coordinationRecord the next appointment or follow-up responsibility with the consultation’s care context.
Follow-up · Responsible service
The factors that make it work
Starting information
Appointment · Service · Identity
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
An existing patient record
If the patient already has a record, verify the identity before continuing so the new encounter follows the correct history.
Responsible team · Access & coordinationMissing history or pending results
Identify the missing source and record who follows it up. The clinician decides how the available context affects the consultation.
Responsible team · Treating clinicianA changed appointment or service
Update the encounter and next appointment responsibility; review any affected service charges against the documented activity.
Responsible team · Access & coordinationScope and delivery boundaries
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.