A home visit with continuity
The care professional reviews the record, documents the visit and records the next responsibility.
Home & Palliative Care
Beyond the hospital. Connected care.
Connect home visits, palliative care plans, multidisciplinary teams and revenue around the person receiving care.
18Capabilities in the starting scope
4Workflow case studies
360° SOLUTION COVERAGE
Visit coordination
Prepare visits and the care context needed by the responsible professional.
MANSOQ IN PRACTICE
See the whole journey at work.
Four complete operational cases. Read each one here.
END-TO-END WORKFLOW CASE
A home visit with continuity
The care professional reviews the record, documents the visit and records the next responsibility.
The situation
A home-care team prepares a planned visit, documents the encounter and hands the next care responsibility to the continuing service.
What MANSOQ connects
Care delivered at home still needs one connected clinical and operational record.
The people involvedAccess & coordinationHome-care professionalTreating clinicianFinance team
The complete journey
Arrange the visit
Access & coordinationConnect the patient, planned visit and responsible home-care service.
Patient · Visit · ServiceReview the current plan
Home-care professionalReview the documented care plan and earlier visit context before the encounter.
Care plan · Previous visitsDocument the home encounter
Home-care professionalRecord observations and the care activity performed within the agreed service.
Visit note · Observations · ActivityConnect clinical requests
Treating clinicianDocument any clinician-reviewed change, medication order or departmental request.
Reviewed plan · Orders · MedicationHand over continuing care
Home-care professionalRecord the next visit or care-team responsibility with the encounter context.
Next visit · Handover · OwnerReview delivered service billing
Finance teamConnect the documented visit services to the selected billing and revenue follow-up.
Visit service · Account · Follow-up
The factors that make it work
Starting information
Patient · Visit · Service
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
The visit is postponed
If the visit is postponed, record the change and responsible follow-up. Mobile, offline and family messaging are separately agreed scope.
Responsible team · Access & coordinationA planned visit cannot proceed
Document the visit change and hand the next action to the responsible service. Distinguish planned activity from care actually delivered.
Responsible team · Access & coordinationThe care plan needs a professional review
Record the new observations and refer the plan update to the responsible clinician; carry the reviewed decision into the next visit.
Responsible team · Treating clinicianScope and delivery boundaries
MANSOQ CoreNative operation · Agreed connectionConfirm deployment scope
Home & Palliative CareNative operationConfirm deployment scope
Clinical Documentation & Care PlanningNative operationConfirm deployment scope
Billing & FinanceNative operation · Agreed connectionConfirm deployment scope
Orders, Results & MedicationNative operationConfirm deployment scope
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.
END-TO-END WORKFLOW CASE
A palliative care-plan review
The responsible team reviews the documented care goals and updates the agreed plan.
The situation
A palliative-care service reviews a patient’s documented goals and care plan over several visits, with input from different professionals.
What MANSOQ connects
A person’s goals should remain visible as care responsibilities change.
The people involvedTreating clinicianAccess & coordinationHome-care professional
The complete journey
Review the person’s context
Treating clinicianReview the existing record and documented palliative-care context.
Patient record · Care contextDocument goals and the care plan
Treating clinicianRecord the agreed goals and professional care plan within the supported palliative workflow.
Goals · Care plan · ClinicianCoordinate professional responsibilities
Access & coordinationArrange the selected service visits and document the responsible professionals.
Visits · Professional rolesDocument the visit review
Home-care professionalRecord observations and professional contributions against the current care plan.
Observations · Visit notes · PlanReview changes professionally
Treating clinicianReview documented changes and update the care plan through the responsible clinician.
Clinical review · Updated planCarry the plan into the next visit
Home-care professionalDocument the continuing care handover and any outstanding responsibility.
Handover · Next visit · Pending work
The factors that make it work
Starting information
Patient record · Care context
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
Goals or care needs change
A change in goals or care needs is referred to the responsible professional for review; the platform records the decision rather than making clinical decisions.
Responsible team · Treating clinicianA planned visit cannot proceed
Document the visit change and hand the next action to the responsible service. Distinguish planned activity from care actually delivered.
Responsible team · Access & coordinationThe care plan needs a professional review
Record the new observations and refer the plan update to the responsible clinician; carry the reviewed decision into the next visit.
Responsible team · Treating clinicianScope and delivery boundaries
MANSOQ CoreNative operation · Agreed connectionConfirm deployment scope
Home & Palliative CareNative operationConfirm deployment scope
Clinical Documentation & Care PlanningNative operationConfirm deployment scope
Orders, Results & MedicationNative operationConfirm deployment scope
Billing & FinanceNative operation · Agreed connectionConfirm deployment scope
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.
END-TO-END WORKFLOW CASE
A multidisciplinary handover
The next professional receives the relevant visit notes, care plan and medication context.
The situation
A patient receives home-care input from nursing and a clinician. Each professional contributes to the same plan and hands remaining work to the next person.
What MANSOQ connects
A multidisciplinary service needs shared context without blurred responsibility.
The people involvedTreating clinicianAccess & coordinationNursing teamHome-care professional
The complete journey
Set the shared care plan
Treating clinicianDocument the current care plan and the selected professional service responsibilities.
Care plan · Professional responsibilitiesCoordinate service visits
Access & coordinationArrange visits against the patient’s plan and responsible service.
Visit schedule · Service ownerDocument nursing input
Nursing teamRecord the visit observations and nursing contribution in the patient’s context.
Nursing note · ObservationsRecord clinician review
Treating clinicianReview the available visit documentation and record any care-plan update.
Review · Updated care planConnect medication and requests
Treating clinicianLink documented medication and department requests to the reviewed care plan.
Medication · Requests · Plan referenceHand over the remaining work
Home-care professionalRecord the next professional responsibility and outstanding items for the continuing service.
Handover · Pending items · Next owner
The factors that make it work
Starting information
Care plan · Professional responsibilities
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
Professional notes conflict
Conflicting documentation is returned to the responsible professionals for review, with the care-plan update documented in the shared context.
Responsible team · Treating clinicianA planned visit cannot proceed
Document the visit change and hand the next action to the responsible service. Distinguish planned activity from care actually delivered.
Responsible team · Access & coordinationThe care plan needs a professional review
Record the new observations and refer the plan update to the responsible clinician; carry the reviewed decision into the next visit.
Responsible team · Treating clinicianScope and delivery boundaries
MANSOQ CoreNative operation · Agreed connectionConfirm deployment scope
Clinical Documentation & Care PlanningNative operationConfirm deployment scope
Orders, Results & MedicationNative operationConfirm deployment scope
Home & Palliative CareNative operationConfirm deployment scope
Billing & FinanceNative operation · Agreed connectionConfirm deployment scope
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.
END-TO-END WORKFLOW CASE
Delivered care to financial follow-up
Revenue teams trace the home-care activity through charges, claims and payment allocation.
The situation
A home-care service completes several visits under an agreed payer or self-pay arrangement. Revenue teams need to follow delivered services through settlement.
What MANSOQ connects
A visit schedule is not the same as a delivered service or a settled account.
The people involvedAccess & coordinationRevenue teamHome-care professionalFinance teamTreating clinician
The complete journey
Confirm the financial arrangement
Access & coordinationRecord the patient, payer or self-pay arrangement and agreed service context.
Patient · Payer · Service arrangementFollow required approvals
Revenue teamDocument required coverage or authorization responses and responsible follow-up.
Coverage · Approval · OwnerDocument completed visits
Home-care professionalRecord the care services delivered in each actual visit encounter.
Visit encounter · Delivered servicesReview service charges
Revenue teamLink reviewed charges to completed visit activity and the agreed tariff context.
Visit activity · Tariff · ChargeFollow billing or claim work
Revenue teamReview the selected invoice or claim workflow and retain response history.
Invoice or claim · ResponseReconcile the settlement
Finance teamAllocate recorded payments or remittance and assign outstanding balances for follow-up.
Payment · Allocation · Outstanding balance
The factors that make it work
Starting information
Patient · Payer · Service arrangement
Responsibility at every step
Each stage identifies the team, the action and the record carried forward.
An agreed operating scope
Confirm the selected capabilities, required companions and external connections during configuration.
Exceptions. A clear next responsibility.
A visit is cancelled or a charge disputed
A cancelled visit is reviewed separately from completed care activity; disputed charges return to the documented service record.
Responsible team · Finance teamA planned visit cannot proceed
Document the visit change and hand the next action to the responsible service. Distinguish planned activity from care actually delivered.
Responsible team · Access & coordinationThe care plan needs a professional review
Record the new observations and refer the plan update to the responsible clinician; carry the reviewed decision into the next visit.
Responsible team · Treating clinicianScope and delivery boundaries
MANSOQ CoreNative operation · Agreed connectionConfirm deployment scope
Billing & FinanceNative operation · Agreed connectionConfirm deployment scope
Revenue Cycle ManagementNative operation · Agreed connectionConfirm deployment scope
ClaimsNative operation · Agreed connectionConfirm deployment scope
ReconciliationNative operation · Agreed connectionConfirm deployment scope
EligibilityNative operation · Agreed connectionConfirm deployment scope
PreauthorizationNative operation · Agreed connectionConfirm deployment scope
Charge CaptureNative operation · Agreed connectionConfirm deployment scope
RemittanceNative operation · Agreed connectionConfirm deployment scope
Payer ContractsNative operation · Agreed connectionConfirm deployment scope
NetworksNative operation · Agreed connectionConfirm deployment scope
Benefits & Cost SharingNative operation · Agreed connectionConfirm deployment scope
Tariffs & Price ListsNative operation · Agreed connectionConfirm deployment scope
Denials & ResubmissionNative operation · Agreed connectionConfirm deployment scope
RCM ReportingNative operation · Agreed connectionConfirm deployment scope
External systems, device connections, catalogue licenses and national exchanges are activated only within their agreed delivery scope. The professionals retain clinical decisions.
Make it your care service.
Your solution is already selected. Adjust the services and review your proposal.
SOFTWARE + MANAGED OPERATIONS
A clear plan for every stage.
More capacity. More support. Choose how your care team grows.
Yearly prepayment · 10% off base software only
All prices are SAR before VAT. The setup and migration budget range is indicative; the final price follows the statement of work. Bespoke additions are quoted separately.
Select a feature or capacity label to learn more.
Essential
The essentials to run daily care.
SAR 1,990/ monthYearly: 10% off base software only; managed operations are not discounted.
50
1 site included
Your care foundation
Premium
For growthConnect your team and automate more.
SAR 3,990/ monthYearly: 10% off base software only; managed operations are not discounted.
150
1 site included
Everything in Essential, plus
Diamond
More controlManaged follow-through. Your data, your choice.
SAR 6,990/ monthYearly: 10% off base software only; managed operations are not discounted.
250
1 site included
Everything in Premium, plus
Enterprise
Built around your organisation.
Tailored to youA proposal from our sales team
550+
Custom capacity & sites
Everything in Diamond, plus
Diamond & Enterprise: keep the database and files in your own cloud, Spaces or server-hosted storage. Deployment and recovery are verified before launch.
RCM RaaS is additional to your subscription and is billed on approved eligible cleared collections. Enterprise requires an approved exact rate within its published range.
Included in every plan
Care workflows · secure access · audit trails · backups · patient and family communication · required NPHIES and ZATCA workflows · onboarding and support
Required NPHIES and ZATCA workflows are included in every plan. Live transmission is activated after your organisation’s NPHIES and ZATCA credentials and external acceptance.
Compare service scope, fees & additions
| Included / additional | Essential | Premium | Diamond | Enterprise |
|---|---|---|---|---|
| Base software / month | SAR 990 | SAR 1,790 | SAR 2,490 | Agreed with sales |
| Managed operations / month | SAR 1,000 | SAR 2,200 | SAR 4,500 | Agreed with sales |
| Extra care unit / month | SAR 20 | SAR 35 | SAR 50 | Agreed with sales |
| Extra site / month | SAR 750 | SAR 1,250 | SAR 2,000 | Agreed with sales |
| Extra managed hour | SAR 180 | SAR 180 | SAR 180 | Agreed with sales |
| Setup & migration budget (indicative) | SAR 3,000–SAR 6,000 | SAR 5,000–SAR 10,000 | SAR 8,000–SAR 20,000 | Agreed with sales |
| Your own database & storage | MANSOQ-managed storage | MANSOQ-managed storage | Available · scope agreed | Available · scope agreed |
VAT is additional where applicable. Annual prepayment discounts base software only. Customer infrastructure and bespoke integrations follow an agreed statement of work. The setup and migration budget range is indicative; the final price follows the statement of work.
Optional additions · quoted to your scope
AI documentation assistant
Opt-in; clinician review, consent, intended-use and supplier review required.
Branded patient / family app
Branding, distribution and app maintenance scoped separately.
Additional or bespoke interfaces
Each connector has an acceptance specification and supplier cost.
Devices, telepresence & connectivity
Customer-owned devices or separately quoted hardware, carrier and vendor fees.
On-site training
Travel, delivery days and attendance agreed in advance.
Dedicated hosting & continuity design
Architecture, recovery objectives and infrastructure require an Enterprise proposal.
RCM RaaS managed revenue service
The selected plan’s configured percentage of eligible cleared collections, additional to the package subscription. Enterprise requires an approved exact rate within its configured range and an accepted operating scope.
Messaging & video usage
Third-party usage budget and consent agreed; no unlimited carrier charges.
Responsibility and service boundaries
Customer supplies licensed clinicians, clinical decisions, escalation coverage, medical governance and source-system permissions. MANSOQ supplies the contracted technology and non-clinical operations.
Routine service window and commissioning
Routine managed operations: Sunday–Thursday, 08:00–18:00 Arabia Standard Time, excluding agreed holidays. Critical technical incident cover is separately commissioned; operational hours are not 24/7 clinical coverage.
Included hours cover configuration, specialist review and agreed queue work; recorded in 15-minute increments. Review preparation counts. Additional care units and sites do not increase the included hours or interfaces. No rollover unless agreed. Notify at 80% / 100%; obtain approval before extra work. Product defects and critical support do not consume this allowance. Standard maintained interfaces exclude applicable national foundation connectors; bespoke connector build and vendor fees are separately scoped.
Prices describe the commercial scope. Before clinical launch, agree the statement of work, hosting / data terms, accepted interfaces, migration reconciliation, trained users, downtime and escalation tests, and commissioned support SLA. Availability and response targets require signed acceptance.